Important: All orders ship from China. Please review the transit times below before placing your order. International delivery times are longer than domestic shipping.
Where We Ship
ASCIVO currently ships to the following countries:
-
United States, Canada, United Kingdom, Ireland, Australia
-
Austria, Belgium, Poland, Denmark, Germany, France, Finland, Netherlands, Czech Republic, Portugal, Sweden, Switzerland, Slovakia, Spain, Italy
For other countries, please check availability at checkout.
Shipping Costs
-
Free Shipping on all orders over $40 USD
-
**$6 USD** standard shipping fee for orders under $40 USD
Delivery Timeline (After Dispatch)
| Destination | Estimated Transit Time (Business Days*) |
|---|---|
| United States, Australia, Canada | 7–12 days |
| European countries (listed above) | 7–15 days |
| Other serviced destinations | 7–20 days |
Business days: Monday–Friday, excluding weekends and public holidays.
Order Processing
Orders are processed and shipped within 1–2 business days after payment confirmation.
Tracking
-
A shipping confirmation email with a tracking number will be sent once your order ships.
-
Track your package at 17track.net
-
Tracking may take 24–48 hours to update after shipment
Import Duties & Taxes – Please Read Carefully
All prices and shipping fees displayed at checkout do NOT include import duties, taxes, or customs clearance fees.
These charges, if applicable, are solely the responsibility of the customer. They are collected by the destination country's customs authority and are not charged by ASCIVO. Please check with your local customs office for more information before placing your order.
Address Changes
-
If your order has not shipped, contact us immediately to update the address.
-
If the order has already shipped, we may not be able to change the address. Any additional costs due to an incorrect address are the customer's responsibility.
Lost or Delayed Packages
-
If your order is marked "Delivered" but you have not received it, please check with family members, neighbors, or building security.
-
If still missing, contact us immediately. We will assist in opening an investigation with the carrier.
-
ASCIVO is not responsible for delays caused by events beyond our control (severe weather, customs holds, carrier strikes, etc.), but we will do our best to support you.
For more help, please feel free to contact us by e-mail. Once receiving your mail, our customer service representatives will respond within a business day. We appreciate your kind patience and understanding.
Company Address: Room 693, North Building, CEC Lighting R&D Center, No. 010 Keji South 12th Road, Yuehai Subdistrict, Nanshan District, Shenzhen, Guangdong, ChinaPhone:+86 185 7636 0393
Our office time is 9 a.m. - 6 p.m.(GMT+8) from Monday to Friday ( excluded holidays and weekends ). We respond to most emails within a business day, but if you don't get a response from us, please check your spam bin.